NHTSA Complaint #11682076 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while receiving regular maintenance, the mechanic informed the contact that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The contact stated that after researching the issue, the contact became aware that the lug nut chrome caps would swell after a while, making the lug nuts difficult to remove with the standard equipment. The vehicle was taken to another mechanic, who was unable to remove the lug nuts due to the swelling. The manufacturer was informed of the failure and confirmed that there was no recall associated with the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.