NHTSA Complaint #11507797 — 2021 RAM 1500

After intense rainstorms, we tried to start our Ram 1500. All key fobs won’t work but there was battery life in all of them. We could not get into our truck or start it with the key fobs. Only way inside the truck was with the emergency physical key inside key fob, but then the truck alarm kept going off with no way to turn it off. Our safety was put at risk since we couldn’t operate our truck. After talking to service department through our dealership, they suggested towing the truck to them for diagnostic testing since we couldn’t even start or place car into neutral. After diagnostic testing, the dealership confirmed our RF module located behind the rear seats was damaged by water damage and showed water was still in the module. The dealership confirmed this was their 6th case like this. Problem is they suspect the rear glass leaks to cause damage to the RF module. However, the antenna and brake light could also be the water leak issue. The dealership will confirm where water is leaking from and attempt to fix. No warning lights or messages were displayed before this problem occurred