NHTSA Complaint #11718352 — 2021 RAM 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11718352
Vehicle 2021 RAM 1500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

MGU unit failure. Truck is less than 5 years old and just hit 60k miles. Noise came on very abruptly and was lucky enough to get it to a dealer nearby where I was traveling. Still was stranded 4 hours from home and needed a rental to get home. I got a battery warning light and auto start/stop malfunction light and 20 minutes later the truck was dead. I have a family of 5 and need a vehicle for work and to transport kids to school/daycare. Technician said it could take upwards of 8 months to get the replacement part. This is absolutely ludacris for something like this to happen and potentially causing financial damages to people. Dealer offered $10k less than the truck is worth because of the issue so I can’t even get a fair trade in value if I wanted to trade it in. Ridiculous!

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