NHTSA Complaint #11701509 — 2021 RAM 1500

The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the message "Battery Low Voltage" was displayed and the vehicle experienced loss of power steering functionality and decelerated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the failure was related to the recall. Additionally, the contact was informed that the E-Torque generator also needed to be replaced but the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 110,000.