NHTSA Complaint #11507252 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 60 MPH, the driver’s side roof rail suddenly detached from the roof of the vehicle. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was not notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 81,000.