NHTSA Complaint #11506299 — 2021 CHRYSLER PACIFICA

On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a “service charging system” message on the dash. I had my vehicle towed home and it wasn’t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local dealer and dropped it off. After a few weeks they told me they were going to replace the hybrid battery as that was the issue. On 1/20/23 I received a message from the dealer stating they had my vehicle back together and running and we’re going to fix a recall issue. On 1/26/23 I received another message stating my vehicle would no longer start and they didn’t know why. It has been 2 months now that they’ve had my Pacifica and as of Monday 2/6/23 they are unable to diagnose the issue