NHTSA Complaint #11505762 — 2015 CHRYSLER 200

The contact owns a 2015 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle overheated. An unknown warning light was illuminated. The contact stated that she was able to navigate the vehicle off the road. The vehicle was towed to the dealer however, the vehicle was not diagnosed. The vehicle was then towed to Pep Boys where it was diagnosed that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while the vehicle was idling, she smelled a burning odor throughout the vehicle. The contact then stated that a gray cloud of smoke was coming from under the hood. The contact stated that upon inspecting the vehicle, she noticed that transmission fluid was on the ground underneath the vehicle. The vehicle was taken back to Pep Boys where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was provided a case number. The contact was then informed that the VIN was included in the Manufacturer Customer Satisfaction Number: W84 (Powertrain Software update). The failure mileage was approximately 150,000.