NHTSA Complaint #11505095 — 2016 HYUNDAI SONATA

While driving on the highway my vehicle started making a very loud ticking noise and all of a suddenly my car stopped working. Due to being on the highway everybody was going high speeds which almost caused a serious accident. There were cars swerving everywhere. I truly thought I was going to be involved in a high-speed accident which would most likely cost me my life. The check engine light came on and smoke was coming out and the dash started throwing errors. One of the drivers came to my car and started yelling to get out because these cars have been catching on fire. I had to call a tow truck to tow my car over an hour back home which cost me quite a bit of money. After I got home I researched my vehicle and placed to VIN to find out there were 3 safety recalls, one that could cost my family their lives and I was never ever notified. When I called the customer care they didnt even have my information and had to input it all to create a case. They also could not give me a reason as to why I was not notified. They then made an appointment with the Hyundai nearest to me which by the way is an hour and twenty minutes. After disconnecting the call I received an email from that dealership stating my appointment was canceled. I called the dealership to figure out what was going on I've spoken to two different people before finally speaking with the manager of the department. Finally when I spoke with the manager he tried to inform me that my car was not under the recall and that they wouldnt be fixing my car. They also tried to tell me that customer service placed the wrong appointment that they put it in for an oil change when clearly the email stated three recalls and one being my engine needed to be replaced. I was informed that the earliest that they could Even put their eyes on my vehicle would be the end of March and if I wanted to pay out of pocket for the engine it wouldn't be completed until the end of June. One person after another has lied to me.