NHTSA Complaint #11504956 — 2016 HONDA PILOT

The auto-stop idle feature activated at a red light. When the light turned green, the automobile would not restart but became entirely dead with not even being able to turn on the headlights or hazards (this was during the night as well). As a result, my family had to hang out the window to try and flag cars approaching the intersection to keep from being hit. The vehicle was taken to a Honda dealership the next day at which time the incident could not be replicated as either a code was not thrown or the code was not saved. The dealership did state that there was a recall that required a software update which they performed but when researching this only addresses the tolerances for which when the auto-idle stop will be initiated and not to mitigate the "black-out" that can occur. Escalated to Honda and found it curious that various Honda/Acura models have been impacted and that our particular vehicle's warranty for this functionality was extended to ten years past the vehicle's purchase date. When asked if they would replace with a new module, was told no due to the dealership not being able to replicate. FYI - no warning lamps or any other indication was displayed ahead of said event. So now the family is left with a vehicle that could potentially have this occur again.