NHTSA Complaint #11504003 — 2021 FORD EXPEDITION
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11504003 |
| Vehicle | 2021 FORD EXPEDITION |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
I purchased this 2021 Ford Expedition brand new from Ford of Kirkland in WA and discover there's a hard shift or pause when downshifting especially on an uphill. Often time it made a loud metal snapping sound from under the hood when that happened. I was driving on the freeway one afternoon the vehicle jolted and paused and doesn't engage for about 2-3 seconds causing the vehicle behind me to honk. It finally re-engaged after making the loud metal snapping sound. This vehicle had been in service 3 times for the same complaints but still not fixed and discovered that other people with the same Ford vehicle had the same complaints as me
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