NHTSA Complaint #11503948 — 2021 TESLA MODEL 3

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11503948
Vehicle	2021 TESLA MODEL 3
Component	VISIBILITY/WIPER
Date of Incident	January 27, 2023
Date Filed	January 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The heat pump failed in 12/2022. The defroster would not work and heating was an issue. I encountered 2 dangerous situations in snowstorms where I could not see out the window and the heating was inconsistent and difficult to control.This was fixed by Tesla. The heat pump failed again (less than a month later). I was told today that there was an ice buildup in the coils possibly due to car wash (?). This problem, I am afraid, is going to continue.

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