NHTSA Complaint #11503778 — 2015 FORD EXPEDITION

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that after activating the heater, there was a burning plastic odor coming from the front windshield vents. The contact stopped using the defroster due to the odor and the possible risk of a fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000. Parts distribution disconnect.