NHTSA Complaint #11503638 — 2014 RAM 1500

The contact owns a 2014 Ram 1500. The contact stated that upon driving from a complete stop, the vehicle would not exceed 3 MPH as the safety mode engaged. The check engine warning light was illuminated. The contact parked the vehicle. The contact stated that the failure persisted the next day; however, the contact was able to drive the vehicle to an independent mechanic. The independent mechanic diagnosed that the failure was related to NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling) however, the VIN was not included. The independent mechanic referred the contact to a Chrysler dealer. The vehicle was towed to the local dealer, where the tone wheel crankshaft, transmission heater, exhaust temperature sensor was replaced, and the transmission fluid was flushed. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the cost of the repair. The failure mileage was approximately 86,047.