NHTSA Complaint #11503569 — 2021 FORD F-150

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL issue reported to NHTSA

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Complaint Details

ODI Number	11503569
Vehicle	2021 FORD F-150
Component	ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Date of Incident	October 1, 2022
Date Filed	January 25, 2023
Mileage	16,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2021 Ford F-150. The contact stated while his wife was driving approximately 45 MPH, the instrument cluster and the navigation screen went black. The contact took the vehicle to the local dealer, where it was diagnosed with needing to reprogram the electronic system. The vehicle was repaired but experienced the failure for a second time. The contact took the vehicle back to the local dealer, but the mechanic was unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 16,000.

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