NHTSA Complaint #11503193 — 2018 FORD ESCAPE

On Sat, Jan 14, started my car, it misfired on startup. Sun 1/15/23, started it, it misfired again. ‘Ck Engine light’ came on.Went to Advanced Auto Parts- code = P0304, Cylinder 4 Misfire Detected. Immed stopped driving vehicle-scheduled appt w/mechanic. Tuesday, Jan 17, drove vehicle to 1st Stop Auto, they diagnosed it, another code came up=P0316, Misfire Detected on Start-up (First 1000 Revolutions). They pulled all recalls, found out there's Technical Service Bulletin (TSB) on my make and model dated 12/2019. Diagnosis of vehicle from mechanic: “Found coolant was low due to it getting into Cylinder 4. TSB for replacing the engine for this issue.”. I picked up vehicle and drove it to Pinnacle Ford to have them diagnose it. In 12/2019, Ford distributed an INTERNAL Technical Service Bulletin (TSB) to their service departments regarding this major issue, WITH NO RECALL, then in 2020, a Class Action Lawsuit was filed against Ford. Both the mechanic and dealer has told me that my SUV needs a new engine-long block because the EcoBoost engine is defective as coolant leaks into the cylinders, which causes misfires, damage to additional major parts of the engine, AND can cause fire. This is not only a major repair for a vehicle w/less than 68k miles, but also a MAJOR safety hazard and Ford Motor Company IS DOING NOTHING TO REPAIR OR COMPENSATE OWNERS THAT OWN OR LEASE THEIR PRODUCTS/VEHICLES! They're fully aware of problem & have been for close to 10 years. Pinnacle Ford Lincoln diagnosed vehicle & filed the issue via paperwork to Ford Motor Company TO SEE if they will offer financial assistance for repair. They would not provide me with a loaner as I’m without a vehicle due to their negligence. I contacted Ford 5x in the last week, as early as today. Their Customer Care dept could care less. I requested my call be expedited. Not one rep would do so. The TSB bulletin is 7 pages of information and parts that must be ordered to fix this problem.