NHTSA Complaint #11502780 — 2012 FORD EDGE STEERING

Complaint Details

ODI Number	11502780
Vehicle	2012 FORD EDGE
Component	STEERING
Date of Incident	January 18, 2023
Date Filed	January 20, 2023
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

The contact owns a 2012 Ford Edge. The contact stated that while starting the vehicle, the steering wheel was inoperable. The power steering assist warning light was illuminated, and the message was displayed. The vehicle was towed to an independent mechanic who informed the contact about a recall. The vehicle was towed to the local dealer where it was diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 130,000.

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