NHTSA Complaint #11502494 — 2015 BMW X5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11502494
Vehicle	2015 BMW X5
Component	UNKNOWN OR OTHER
Date of Incident	November 19, 2021
Date Filed	January 18, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My car has an active SAFETY recall, that was issued in 11/2021. Today is 01/18/2023 and BMW still shows the remedy is unavailable. Safety recalls should not be allowed to be ignored by the manufacturer. It's been over one year since issued & they still can not give any estimated time frame, when they might have a remedy available. This is a safety issue & BMW is a MAJOR manufacturer, a luxury manufacturer. Yet they do not care about their customers after purchase & they aren't standing behind their product. My car is having issues related to this recall & their solution is to charge expensive repairs, all the while ignoring the recall. This is unacceptable. The reasonable time frame to remedy this has passed. Again, how is this legal to ignore a SAFETY recall?????

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