NHTSA Complaint #11502103 — 2020 FORD EXPLORER

VISIBILITY:GLASS, SIDE/REAR issue reported to NHTSA

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Complaint Details

ODI Number 11502103
Vehicle 2020 FORD EXPLORER
Component VISIBILITY:GLASS, SIDE/REAR
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

When there is heavy, consistent rain, the rear passenger side window leaks. I took the vehicle in for service under warranty and they told me Ford said the vehicles are not built to withstand heavy, consistent rain. Ummmm, what? This is not a small issue. During one downpour, there was at least an inch of water in the rear storage compartment. I live in eastern TN and we do tend to get a lot of rain, but I do not see how this window does not seal out the water.

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