NHTSA Complaint #11500795 — 2013 FORD FOCUS

The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond and started shuddering. There was no warning light illuminated. The contact released the accelerator pedal and slowly depressed the pedal until the vehicle responded as needed. The vehicle was taken to the local dealer where the transmission clutch assembly, oil seal assembly, transmission fluid and lubricant were replaced; however, the failure reoccurred while driving three years later. The vehicle was taken back to the same dealer where the same repairs were completed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA hotline. The failure mileage was approximately 32,000.