NHTSA Complaint #11500619 — 2010 FORD FUSION

I was driving my 2010 Ford Fusion Hybrid down the highway when suddenly i was unable to steer anymore. I was changing lanes and the wheel locked at an angle causing me to cross multiple lanes of traffic and eventually hitting another car. The car ended up being claimed as a total loss. I am still required to pay more for insurance now because the accident was caused because of my cars steering rack failing and locking. There have been hundreds of complaints describing exactly what happened to me. No warning lights or any other warning signs. Just sudden and total failure. Its more upsetting knowing that the 2011 and 2012 model years had a recall for this but the 2010 did not even though the steering rack has the same exact part numbers. Insurance didnt even do an investigationand i was told it was because theres no way to investigate it after the crash which i know is a lie. I absolutely hate the fact that im still affected by this financially and ford doesnt care at all about the people it has happened to.