NHTSA Complaint #11500256 — 2016 DODGE GRAND CARAVAN

Driver side power sliding door lock stuck in the locked position. The door CANNOT be unlocked regardless of the method used; Key FOB, driver side door electric unlock switch, power sliding door switch in the roof of the front seats or the manual lock on the door itself. The safety concern is that in an emergency situation the driver side sliding door CANNOT be opened, manually or other which means occupants could be trapped. This problem was confirmed by the dealer and deemed NOT to be due to the "actuator", for which an extended warranty was issued by FCA for. The dealer stated that the "drivers door needs new latch" mechanism is at fault and needs to be replaced. Specific FCA MOPAR part number is 68030379AG for the faulty component. Prior to the failure no noises or other improper operation occurred. The door lock "latch" just failed. Confirmed with FCA Recall Customer support, not the dealer, that the "latch" is NOT covered in the extended warranty letter attached, even though the symptom we are experiencing is the same.