NHTSA Complaint #11500058 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11500058
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	November 15, 2022
Date Filed	January 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

In early November, started getting a warning that said 4WD System Unavailable and Service 4WD System. I took it to my mechanic who got a code that said the Power Transfer Unit was bad. He looked it up and said there was an active recall on this. I took it to a dealer ship , and they confirmed this. However, according to them and Jeep, there is no recall on my vehicle. With so many PTUs failing, how can there not be an extended warranty/recall on this part. I'm afraid to use the vehicle in the snow because if it switches to 4WD, I'm worried the unit will fail and I will be stranded.

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