NHTSA Complaint #11499875 — 2014 FORD FIESTA

2014 Ford Fiesta ST engine failure due to known issue with engine block design. I had an extended warranty on the vehicle that was purchased with the vehicle from Key Chevrolet in Middletown. After experiencing a piston flutter, I took the vehicle to them under the warranty for repair, however, they could not locate the problem and recommended that I visit a Ford dealer. (9/2/22) Prior to the failure I attempted to have a recall repair performed with multiple ford dealerships throughout the state (Tasca, Monaco, Gengras, Dowling) and was told that they cannot currently get the parts to perform the repair. (Sep 2022) I contacted a recall rep after the failure and I was told it would be 4-6 weeks before a dealer could even look at it and that I could have a private mechanic (I chose to take it to Firestone in Middletown) repair and apply for reimbursement through the recall. I chose that route, however, after $1500 in work, Firestone said that the head was warped too badly & the piston walls were pitted and the engine couldn't be repaired, it needed to be replaced. After contacting both a rep at the Ford Recall center & the service department at Monaco Ford - I was told that towing the vehicle in a mid-repair state to the dealership was acceptable. Firestone did ask if they needed to put the engine back together, and I specifically called and asked, now this is the reason they are denying the claim. Ford has issued recalls for this issue, but refuses to correct the issue with my vehicle because it arrived in a mid-repair state - please see attached emails with executive customer service.