NHTSA Complaint #11499672 — 2016 JEEP GRAND CHEROKEE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11499672
Vehicle 2016 JEEP GRAND CHEROKEE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

Vehicle is currently at a Jeep dealership for the 8th time with another Brake Concern. Brakes repetitively seize causing brakes to rapidly overheat, smoke emitting from the wheel, about to catch fire. Two Dealerships have failed to "duplicate the concern" until I get it there with the wheel about to catch on fire. Initially the drive side rear was the problem, 2 months after having the car returned to me, the passenger side rear began doing the same thing. I have contacted Jeep Customer Care and my concerns over the safety of the vehicle have been dismissed, they stated "this is not a known issue, if you have any other questions or concerns please contact us again". There have been no warning lights from the vehicle, it will be operating fine one trip, and the next trip you will stop after a short drive a cloud of smoke will be coming from the wheel, and the smell of burning brakes. As the brake continues to heat up while you are driving, the vehicle will begin to violently shake and vibrate.

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