NHTSA Complaint #11499444 — 2018 MAZDA CX-5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11499444
Vehicle 2018 MAZDA CX-5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

On 12/23 I was driving on the highway approaching exit 43 A-B on I-95 N and the engine oil light came on, I started monitoring the temperature of the car and it was holding steady, neither was it dropping nor was it overheating. I continued driving for a minute more, I am half mile away from home at this point and I smelled burning oil. I pulled the car over and opened up the hood, I turned on the flashlight on my phone and I could see oil on the engine floor. I called up Mazda dealership near me and they were closed for the holidays so I left voicemails. After a couple of days of no answers, I was able to get through to someone and they said they'll take the car in however they can't guarantee if they will be able to even look at it until after the holiday, I speak to the service manager and mention that I have an upcoming trip out of state for Christmas, they said they did not have any loaner cars available either. I got my car towed to the dealership anyways. Next day I get a phonecall from them stating that the oil pump and pressure was fine and they suspect it was the engine head that was causing the leak and that it would cost me 6000$ to fix it. Along with that I need to get my belt tensioner fixed which would be around 680$. The car's estimated value is about 12000$ and I am being asked to pay more than half its value after owning it for 4 years to fix something that was caused by wear and tear. I also did a little digging and I've found that my car falls under ones that have been identified by Mazda to probably have a defective engine head. I am attaching the reports that I have discovered in my research with this submission. I am imploring for assistance in this matter as I cannot afford this expense and I would not like to part ways with something that has been reliable for the last 4+ years. Dealership- Wellesley Mazda

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