NHTSA Complaint #11499402 — 2013 FORD EXPEDITION

The transmission is shifting dangerously. All the lights on the dash are flashing and the speedometer doesn't work. We were driving at highway speed and the transmission shifted into first gear causing an abrupt slowing of the Expedition. When we stopped at a red light the vehicle would remain in third gear and therefore we couldn't accelerate from a stopped position. This was previously addressed in TSB 13-6-8. There are many Ford vehicles on the road with this dangerous problem. I'm requesting that you encourage Ford to repair the transmission lead frame for the life of the vehicle. As second owner of this vehicle, I never received the notice of this problem and didn't discover it until after I was having problems. We drove 80 miles home Christmas day with our emergency flashers on because nothing was open. Ford service was closed on Monday December 26. On Tuesday, December 27 we took vehicle for repairs. We were notified that our extended warranty expired on Monday December 26, so they are not going to pay. This is a well documented problem that Ford has had and I've read many complaints from their customers. To make matters worse the transmission lead frame is on National backorder and Ford cannot repair my vehicle. I refuse to drive it because I'm afraid it will come to an abrupt stop while I'm driving.