NHTSA Complaint #11620462 — 2013 FORD EXPEDITION

The contact owns a 2013 Ford Expedition. The contact stated that while driving 60 MPH, the RMPS were fluctuating, and the vehicle unexpectedly downshifted to second or to third gear. There was no warning light illuminated. The contact pulled to the side of the road, and then the contact resumed driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission molded lead frame had failed and needed to be replaced. The mechanic replaced the transmission molded lead frame several times; however, the failure persisted. The vehicle was taken back to the mechanic, where the transmission molded lead frame was replaced. The vehicle was temporarily repaired. Several unknown dealers were notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 19N01 because the campaign had expired. The failure mileage was approximately 180,000.