NHTSA Complaint #11498982 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the driver's side front tire became flat. The contact pulled to the side of the road to replace the driver's side front tire; however, she was unable to remove the lug nuts with the lug wrench. AAA arrived on the scene but was also unable to remove the lug nuts. AAA informed the contact that the aluminum caps on the lug nuts prevented the lug wrench from removing the lug nuts. The vehicle was towed to a tire repair specialist where twenty-four lug nuts were replaced. The dealer was not notified of the failure. The manufacturer was made aware of the failure and informed the contact that the failure was a wear and tear issue. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.