NHTSA Complaint #11498609 — 2014 FORD FUSION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11498609
Vehicle	2014 FORD FUSION
Component	UNKNOWN OR OTHER
Date of Incident	April 13, 2017
Date Filed	December 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

The Climate Control Computer fails to stay on recirculation mode when heating causing driver to press every 15 minutes while driving putting driver and other drivers at risk because of having to look off road while pressing. Ultimate Ford dealership has inspected and attempted to repair the problem but did not during the warranty period. The dealership has barred me from having service completed in the local area within a one-hour drive from my home from merely the fact that they could not repair the problem. Now, several recalls which are not safe on my car cannot be repaired because of their immature behavior. There was no warning about this problem beforehand. No receipts but letter to Ford attached.

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