NHTSA Complaint #11498565 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the vehicle overheated. The check engine warning light and the coolant temperature warning light were illuminated. The contact veered to the side of the road and turned off the vehicle until the engine cooled down. The contact continued to drive. Additionally, the contact noticed that coolant was leaking onto the ground. The contact stated that the failure had been reoccurring while driving. An independent mechanic diagnosed that the water pump needed to be replaced. An unknown dealer was notified of the failure and advised the contact to take the vehicle in for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened; however, the contact was not offered assistance because the VIN was not under recall for the failure. The failure mileage was approximately 113,500.