NHTSA Complaint #11581421 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 40 MPH, an unknown message and warning light were illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact waited 4 hours for the vehicle to cool down and then refilled the vehicle with coolant before successfully restarting the vehicle. The vehicle was taken to three different independent mechanics to be diagnosed and the contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.