NHTSA Complaint #11497363 — 2020 KIA SOUL

The dealership installed the knock sensor in my car in November 2022 due to recall. Yesterday 12/12/22 when I left work, my car knocked so loudly the whole car was shaking. The car slowed and the check engine light came on. The car slowed while I was in process of accelerating to get up to speed on a busy urban street. There were several cars and I was afraid I was going to get hit due to the sudden deceleration. My car was towed to a Kia dealership. I was told it would be one to two week before they could even do a diagnostic on it and they could not give me a rental. I’m paying a car payment for a car that has broken down multiple times. The dealership said they were having a lot of cars being brought in because kids were stealing them after watching a tik tok where they’re shown how easy it is to steal a Kia and taking the cars for joy rides and wrecking them. When I took the car to the dealership in November, they didn’t fix anything, only put the knock sensor on. Now, just a few weeks later, its knocking and and the sensor is going off. I told them it sounded odd, knocking sort of when I found out about the recall. I bought this car because I needed a more dependable car. My other car was getting older and I am getting older and have health issues. I do not feel safe in this car with all the problems I’ve had.