NHTSA Complaint #11497278 — 2021 LEXUS ES350

WHEELS issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11497278
Vehicle 2021 LEXUS ES350
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

While driving my 2021 Lexus ES 350 on a Interstate Highway 495 known as the Long Island Expressway my vehicle went over a small pot hole in the road way and the tires side wall was punctured resulting in a flat tire. I replaced the tire having only 4,555 miles on this new vehicle. Following this incident I once again drove over obstruction more than 4 inches and had both the drivers side tire and the drivers side rear tire side walls punctured with the additional damage of the drivers side front rim so badly damaged it had to be replaced. My specific safety issue is these low profile tires are less than 4 inches from the rim AND CAN NOT ACCEPT THE STRESS OF A "NOMINAL POT HOLE TO PREVENT PUNCTURING OF THE SIDE WALL OF THE TIRE AND ARE UNSAFE UNDER "NORMAL ROAD HAZARDS THAT OTHER TIRES DO NOT EXPERIENCE THAT ARE NOT LOW PROFILE TIRES. Tire is Bridgestone Turanza EL440. Called Lexus. They disallow any other tire or rim except the low profile to result in voiding of warranty. What can I do to remedy this safety issue at my own expense ?

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