NHTSA Complaint #11466993 — 2021 LEXUS ES350

The contact owns a 2021 Lexus ES350. The contact stated while accelerating from a stop, the brakes inadvertently was activated. The automatic braking system engaged and the vehicle had to be shifted to park, turned off, and restarted to operate correctly. The contact stated that several unknown warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The contact stated that several months later the failure recurred. The contact stated that while turning out of a parking lot the automatic braking system engaged and the vehicle had to be turned off and restarted to operate correctly. The dealer was notified of the failure and informed the contact that if the failure did not occur on the way to the dealer there was nothing that they could do. The vehicle was taken to the dealer after the 5th failure and the dealer was unable to determine a cause for the failure. The manufacturer was notified of the failure and sent a field technician to the dealer who was also unable to determine the cause of the failure. A case was opened with the manufacturer. The approximate failure mileage was 8,000. Consumer called several times to speak to a case manager but not able to reach a field tech for over a month.