NHTSA Complaint #11461331 — 2021 LEXUS ES350

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11461331
Vehicle 2021 LEXUS ES350
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

My car had 3 tire/wheel issues in less than 4 months. Left me stranded on the side of the road. Was told this is a common issue. Basically Lexus knows they have a problem but do not have plans to fix other than offer insurance. It is costly repair. The bigger issue is the safety one. I believe that sometime this will cause a severe accident. I felt so strongly I sold the car back to Lexus. We were surprised at the total lack of concern shown to us. We had 2 episodes in MI and 1 in FL. I was told that an office manger had 3 blow outs this year. Also another customer that had just had her car a week had a blow out. I will never purchase a car with Low profile tires of this kind. If your tires won't hold up you cannot feel safe.

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