NHTSA Complaint #11496748 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, the front driver’s side trim detached from the windshield without warning. The contact then stated that the passenger side trim was also detaching. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 98,000