NHTSA Complaint #11508875 — 2016 FORD EXPLORER
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS issue reported to NHTSA
Complaint Details
| ODI Number | 11508875 |
| Vehicle | 2016 FORD EXPLORER |
| Component | VISIBILITY:WINDSHIELD:CRITICAL FASTENERS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
I know it was a Friday in April 2021 not sure what Friday. I was driving down I95 and noticed weather stripping from right side of windshield flapping and hitting the side of the car. Suddenly a piece of plastic flew off the car I am not sure but I do think it hit a vehicle behind me. I immediately pulled over and slowly proceeded on the shoulder incase the other car stopped. No car stopped so I proceeded home. I took the car to have vehicle fixed. Several Ford dealers and three auto repair shops stated "this happens all the time". What was really upsetting was the cost to replace the part. even more upsetting was no one wanted to fix it, advised that in Florida if you end up with a crack or chip in window, insurance will replace windshield. This part usually needs replaced when replacing windshield so told to just wait to you have to replace windshield. It doesn't hurt or cause leaks. But it looks crappy. now I see Ford Explorers all the time missing the trim piece. My vehicle almost all of the weather stripping has rotted away as well. I did just what everyone advised wait to I have windshield damage. BTW I am always needing to clean the windshield manually as my windshield washer has never worked properly from day one. Now it doesn't work at all. Fast forward just over a year later It was late May or early June 2022. I am again on I95 returning home after retrieving both of my parents death certificates (they both died 12 days apart) I again hear banging noise this time on left side of car. Luckily it was about the time I was about to my exit. I pull over and find the left side of window trim stuck in the left rear wheel well. and was flapping against the car. I was able to pry it loose and thankfully it didn't fling with force and hit someone or another vehicle. If Ford knows this happens all the time why do they not recall it. Heck I am tired of my transfer case constantly needing repaired. My steering even went out on this lemon of a car.
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