NHTSA Complaint #11496444 — 2018 FORD ESCAPE

Our vehicle started having problems with the coolant appearing to drain to quickly. Having a mechanic check out the system is was diagnosed with the water pump going. We got the vehicle back home, needing to wait to get funds to have the waterpump replaced, when the vehicle shut off on its own in our driveway. The vehicle then wouldn't even turn over. Now having the vehicle checked out we are told the coolant leaked into the engine and has destroyed it. It will cost us over $10,000 to have the engine replaced. The vehicle only has 53,000 miles on it. This is something that should not have happened with a 4yr old vehicle with only 53,000 miles on it. Thankfully the engine didn't go on us while we were on the highway driving home. Ford needs to step up and take care of this serious issue and not leave it to the consumer to be leveled with the cost of their failures in putting out a better product. The seriousness of what may have happened if the engines had caught fire or just died on us while on the highway is too great to consider.