NHTSA Complaint #11496277 — 2019 MERCEDES-BENZ SPRINTER 2500

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11496277
Vehicle	2019 MERCEDES-BENZ SPRINTER 2500
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	November 25, 2022
Date Filed	December 6, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

The "Distronic" Front radar sensor that controls Forward Collision Warning , Emergency Braking and Adaptive cruise control failed twice during a 900 mile road trip. Once the sensor literally fell out of it's bracket leaving the system non working and putting my family at risk. Second time it failed during a snow storm with limited visibility in Wyoming. There are numerous reports in Mercedes forums that this sensor fails frequently jeopardizing the safety of occupants. There were not warnings prior to the failure and Mercedes

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