NHTSA Complaint #11495889 — 2021 CHRYSLER PACIFICA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11495889
Vehicle	2021 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	November 28, 2022
Date Filed	December 3, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.

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