NHTSA Complaint #11495738 — 2014 JEEP CHEROKEE

We purchased this vehicle in 6/2020. Last year had to replace the fuel system because of the vehicle randomly stalling after filling up the tank. This happened randomly so it could have caused a life threatening situation. The cause of this stalling is fuel getting into the EVAP system, and requires replacing the fuel pump and evaporative charcoal canister to rectify. No recall on this even though numerous complaints, it costed us $1700. We now have been having issues of the vehicle hesitating when pulling into traffic and issues with the automatic gear shifting randomly since about 70,000 miles on the car. Recently it got so bad the vehicle would slow down while pressing on the accelerator. We took it into the dealership and they were able to uncover a transmission issue even though there were no warning lights or system warnings. If we didn’t take it in it could have caused a serious injury and accident. There are recalls on more expensive and newer models of this same model 9 speed transmissions but all Chrysler is doing for this model is doing a cheap software update that has NOTHING to do with the issue many cars are having. The below article explains the issues that Chrysler is not helping customers out at all, just putting peoples life’s in jeopardy to avoid paying for the transmission recall on all 2014 Jeep Cherokee vehicles even though it is a MAJOR safety risk. https://www.vehiclehistory.com/articles/2014-jeep-cherokees-problems-and-recalls-cover-powertrain-failures-cruise-control-malfunctions-and-faulty-airbags I am attaching their response which basically says sorry, Chrysler doesn’t care if the vehicle is unsafe and we don’t care how much money it is costing our customers to make it safe because Chrysler is making money off those repairs.