NHTSA Complaint #11495702 — 2018 RAM 3500

The contact owns a 2018 Ram 3500. The contact stated while driving 55-70 MPH, he lost control of the steering wheel. The contact stated that the steering wheel failed to respond as needed. There was no warning light illuminated. The contact veered to the side of the road. The contact then continued driving by the side of the road at 35 MPH and took the vehicle to the dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 19V021000 (Steering); however, the VIN was not included. The lug nuts were welded to the adjustment sleeve; however, the drag link was not replaced. The contact stated that the weld later fractured, and the failure reoccurred several times while driving. The vehicle was taken to a second dealer, Carson Dodge Chrysler Jeep Ram (3059 S Carson St, Carson City, NV 89701) where it was diagnosed that the drag link needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. However, the contact had not received any assistance. The failure mileage was approximately 4,000.