NHTSA Complaint #11495413 — 2016 DODGE GRAND CARAVAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11495413
Vehicle 2016 DODGE GRAND CARAVAN
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AR

Consumer Description

The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.

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