NHTSA Complaint #11494956 — 2014 MAZDA CX-9
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11494956 |
| Vehicle | 2014 MAZDA CX-9 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
Sudden failure of water pump located inside the engine caused engine to shut down immediately while driving 70 mph on busy expressway. Extremely dangerous situation due to heavy traffic and high speeds traveled. Only by sheer luck were we able to coast across 4 lanes of traffic to an exit ramp and barely make it into a parking lot after crossing 2 more lanes on the frontage road. Very difficult to steer and brake due to no engine power. Repair cost was $4,433. Two subsequent follow up repairs for check engine light and oil control valve issues related to water pump failure were required and covered under initial repair warranty. Research on web indicates this is a common problem with this engine with many complaints occurring soon after 100k miles. In many cases customers reported having to replace the engine or sell the car for parts due to the high cost of repair. Locating the water pump inside the engine block was a terrible design fault and extreme safety hazard when it fails.
Related Complaints for the 2014 MAZDA CX-9
Other ENGINE Complaints
#11597219
I purchased a 2014 Mazda CX-9 back in May of 2020 w/ roughly 60k on the dash. Literally 7 months later w/ about 72k o...
#11576989
The water pump failed causing water to mix with the oil and damage the head gasket. Estimates recommend replacing en...
#11538157
Water pump failed and ruined the engine. There was little to no warning.
#11528675
I bought a vehicle from Carvana 11/2021 with not quite 59k on it. On 6/21/2023, with 77K miles, my car had a catastro...
#11513857
My transmission is slipping ….
Recent Complaints for the 2014 MAZDA CX-9
#11626356
SUSPENSION
The contact owns a 2014 Mazda CX-9. The contact stated while driving at various speeds, the vehicle was drifting to e...
#11597219
FUEL/PROPULSION SYSTEM
I purchased a 2014 Mazda CX-9 back in May of 2020 w/ roughly 60k on the dash. Literally 7 months later w/ about 72k o...
#11597219
POWER TRAIN
I purchased a 2014 Mazda CX-9 back in May of 2020 w/ roughly 60k on the dash. Literally 7 months later w/ about 72k o...
#11576989
FUEL/PROPULSION SYSTEM
The water pump failed causing water to mix with the oil and damage the head gasket. Estimates recommend replacing en...
#11538158
SERVICE BRAKES
Brakes stopped working while we were on vacation. Made the drive down fine, but the next day went to drive the car, p...