NHTSA Complaint #11494818 — 2019 RAM 2500

Ram has ignored this recall NHTSA Recall#21v-880 /Y78 for the high pressure fuel pump in my 2019 Ram 2500 Cummins Turbo Diesel on several occasions. i contacted my dealer and they said they would order the new pump and they can only be allocated 2 pumps a week if they can get one. my dealer called a few weeks later and said they have a pump for recall and scheduled me a time slot to bring ram in. i did and halfway through the day the service manager called and said they went to do the new pump recall and FCA/Ram noticed them to not install the new replacement pump and gave no reason. my service advisor he was not given a reason from FCA and he said for me to contact FCA directly. i did and they gave me the run around and could not answer why they had the new replacement pump and did not allow my dealer to install. i have been so frustrated to the run around i searched for FCA rams inner chain email format and sent 3 emails to the top three heads for FCA north America and wouldn't you know it a lady called me personally and said that the head of FCA NA assigned her to me to get to the bottom of this. well its been a month and still no answer from FCA. i feel that they are playing Russian roulette with the recall on the 2019 ram 2500 cummins turbo diesels. my question to NTSB is if my ram stalls on rail road tracks and i get hit by a train is FCA liable for the death /injury of the occupants? thanks [XXX] cell [XXX] PS i could not find a form or way to submit and complaint about the recall so that is why this correspondence is happening. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).