NHTSA Complaint #11494737 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11494737
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	November 20, 2022
Date Filed	November 23, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My car has a recall and a class action suit. I had my Kia serviced on Sept 19th, 2022 at Tire Kingdom, to include a full synthetic oil change, cabin filter replaced, engine filter replaced, new brakes, and tires. On Oct 18th as I drove into my home the oil light came on. I checked the oil and it was very low. I contacted Tire Kingdom and they said add oil and bring it in on Oct 21st 2022 at 10:00 AM. After buying oil, I was driving to Tire Kingdom. I entered Hwy 582 and in approx 2 to 3 miles all the gauges came on and the temperature gauge was on High. I immediately lost power and thankfully I was able to get off the highway as smoke completely blocked my visibility. It was cold and rainy and very dangerous as cars flew by me and my dog. Finally, the tow truck came. My vehicle is currently at Kia East in Orlando and they are charging me 250.00 to diagnose my car. My 2016 Kia Soul Vin number [XXX] has several recalls and a civil lawsuit. I have taken very good care of my car and this is very serious. I do not feel that I should be responsible for rebuilding or replacing my engine. The recall describes exactly what happened to my car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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