NHTSA Complaint #11494672 — 2018 FORD EXPLORER

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11494672
Vehicle 2018 FORD EXPLORER
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

Driving about 50mph on dry country road, good visibility, when suddenly car pulled hard right. We went onto a grass embankment, I managed to pull left back onto the road, but car fish-tailed uncontrollably, we hit crash barrier, and finally came to a stop. Badly shaken but no injuries. Examining car, besides body damage, most notably rear drivers side wheel was mis-aligned with car by about 15 degrees. Photo of suspension I took shows broken toe-link, subsequently confirmed by body shop and loss adjuster. The car had new rear struts 2 days earlier, but at that time no report of a broken toe-link. I have subsequently learnt there is a recall for broken toe-link for Ford Explorers 2013-2017, but mine is 2018. But I suspect the recall should have been broader - my toe-link looks like one subject to recall.

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