NHTSA Complaint #11494533 β€” 2021 HONDA PASSPORT

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11494533
Vehicle 2021 HONDA PASSPORT
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I brought my 2021 Honda Passport brand new in May 2021. It started having a safety defect issue in July 15, 2022, i placed the vehicle in reverse and proceeded to back out and the vehicle switched to neutral as i was backing out. Then a dash indicator displayed that read stop driving when safe transmission problem, see manual. Then a few weeks later, i put it into drive and proceeded to drive off and the vehicle switched to neutral and the same dash indicator came on that read, stop driving when safe transmission problem, see manual. Then a month later i put it into park and the same message displayed again. Over the past 4 months it has done this intermittently. I feel unsafe as i could be driving at a higher speed on the interstate around others and this issue could occur. I have taken it to the Honda dealership over 3 times. They even had a field inspector from the Honda Corporation to look at it for a couple of hours but they couldn't replicate the issue at all. I have been reaching out to the Honda Corporation since July and they have yet to repurchase my vehicle or give me any solution. I had to wait over two months before i even got a call back from my case manager, as i was reaching out almost daily. I even sent a letter stating that i will be taking action under the vehicle warranty enforcement act for a repurchase of my 2021 Honda passport and still no response. I even wrote a complaint to BBB and they still didn't acknowledge the safety issue.

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