NHTSA Complaint #11659804 — 2021 HONDA PASSPORT

2021 car manufactured. 10/2022 car purchased used/certified from Honda dealer. 12/10/2023 Car would not start. All lights not working. Called roadside assistance. While waiting, approximately 30 minutes later, tried starting the vehicle and it started. 12/11/2023 Took the car to the dealership, still under warranty, dealership replaced the battery 5/6/2025 car would not start. Waited approximately 10 minutes, tried starting the vehicle and it started. Dashlights were working, batter light did not come on. 5/6/2025 Took car to the dealership, battery not under warranty. was told they would replace the battery for $400-$500 or I could have a diagnosis performed for $150. I declined both because it has only been 1 year and 5 months since the battery had been replaced. I feel like its another issue and it should be looked into for free. The manager would not meet my request. I left. 5/7/2025 Spoke with another manager at the dealership. Explained the situation. Was told I could bring the car in for a battery test for free. I declined because I didn't want to purchase a battery or other services from the dealership at potentially higher cost than a don-dealership mechanic. 5/8/2025 Brought car to local mechanic. Battery test performed, cranking/starter test performed. Both were in normal ranges. I did not receive any other service at the mechanic. Approx 1/2024 stopped using the auto-idle stop feature due to feeling unsafe at stop lights. Occassionally, when auto-idle goes off then restarts the car feels like it is struggling to restart and dashlights briefly dim. I now manually turn off this feature each time I drive. These problems have been reported to the dealership, Holler Honda. The problems have not been reproduced or confirmed at the dealership because they have only happened twice. The vehicle has not been inspected other than during recalls and oil changes. No warning lamps or messages have appeared.