NHTSA Complaint #11494310 — 2016 TESLA MODEL X

THERE ARE KEY FOBS, ONE EACH FOR THE TWO DRIVERS IN THE HOUSE. THESE ARE IDENTIFIED IN THE PROFILE SETTINGS. FOR THE PAST FOUR YEARS, AFTER A SPECIFIC UPDATE TO THE FIRMWARE (I CAN’T PINPOINT WHICH OR THE PRECISE MONTH/YEAR), USING A KEY FOB WILL FREQUENTLY, BUT ERRATICALLY CHOOSE THE WRONG PROFILE. BECAUSE OF THE DIFFERENCE IN DRIVER HEIGHTS, THIS MAY MEAN THAT THE SEAT IS ADJUSTING FORWARD CAUSING KNEES TO QUICKLY APPROACH THE AREA OF THE DASHBOARD. AS ONE EXAMPLE WHERE I HAVE PINPOINTED WHEN THIS IS LIKELY TO OCCUR, I WILL HAVE FINISHED CHARGING THE TESLA AT A SUPERCHARGER. I WILL TRY TO REVERSE OUT OF THE SPOT BEFORE NOTICING THAT THE WRONG PROFILE HAS BEEN SELECTED. SO AS THE CAR IS MOVING, MY KNEES ARE PUSHING FORWARD TOWARD THE DASH. BECAUSE I AM ANXIOUS AS THIS HAPPENS, I WILL QUICKLY BRAKE. TESLA FINALLY REPLACED ALL COMPONENTS (KEY FOBS, BUT ALSO THE PART THAT RECEIVES THE TRANSMISSION) WHICH TEMPORARILY CORRECTED THE SITUATION UNTIL IT STARTED UP AGAIN. I AM NOW ON MY FIFTH COMPLAINT TO TESLA AND HAVE YET ANOTHER APPOINTMENT TO HAVE IT FIXED. I THIINK THIS IS A DANGEROUS PROBLEM BECAUSE IT CAN AFFECT THE DRIVER WHILE THE CAR IS MOVING.